Return and Exchange
Currently we are having a very high order demand and the exchange process takes around 10 work days.
During our first month in 2018 we sold more than 500 pairs of BabyMocs and only one pair was asked to be returned to change to another size. That is when we realized that our very low return rate means another way to save on the environment.
We are no longer including a return paper slip in your order.
To return or get a refund of your order, please register a return request by clicking here.
You will get assisted by the BabyMocs team and a return slip will be sent to your email to print and then return your package to the same place you picked it up from (post service location). If you are exchanging a product, the return slip will be sent in your new package.
You can return or exchange a BabyMocs product within 14 days of delivery in unused condition. Gift Boxes can not be returned.
Return within Sweden - FREE for shoes. 40 SEK for Sunglasses, Headwear and other accessories.
Exchange within Sweden - FREE for size exchanges for shoes. 80 SEK for Sunglasses, Headwear, other accessories & color exhanges for shoes.
There would be no way for us to stay climate focused if we would offer free exchanges on for example colors of accessories.
International Returns - 200 SEK
International Exchanges - 300 SEK
Return in the BabyMocs Store
If you have your ways to the BabyMocs Store in Stockholm we would LOVE if you could return and replace your products in the store. That way we together save on the environment.
Current Opening hours (Corona Adapted due to new restrictions):
⛱ The BabyMocs Store will be on Summer Vacay from July 16 - Aug 12 ⛱
While we are not on Summer Vacay - these are our opening hours:
Thursday: 12 - 6pm
Friday: 12 - 6pm
Saturday: 12 - 4pm
We are currently only allowing 1 family at a time into the store due to the COVID-19 pandemic.
RefundThe product must be in new and in unused condition to be accepted for a refund or exchange.
We do not refund shipping on exchanges and returns.