Returns & Exchanges

 

RETURN & EXCHANGES 

SWEDEN ORDERS (FOR INTERNATIONAL - SCROLL DOWN)

To exchange or return your order, please register a request in the form below:

FOR SWEDEN EXCHANGES:
You will receive a QR code to return your product with at your nearest DHL Service Point.

You will directly after your request receive an email confirmation with your exchange order and it will then be shipped to you in a new package. 

FOR SWEDEN RETURNS: 
You will receive a QR code to return your product at your nearest DHL Service Point.

Please note that no returns can be sent to us/will be accepted without a return slip administered from us. 

FOR INTERNATIONAL RETURNS: 
Please send the items you wish to return to 
BabyMocs Store
Skånegatan 53
11637 Stockholm
SWEDEN

FOR INTERNATIONAL EXCHANGES: 
Please place a new order if you wish to receive a new size/color. You ship the product back yourself. We refund the product value once it reaches our store. 

RETURN TIME:
You can return or exchange your BabyMocs products within 14 days from receiving your package. 

RETURN/EXCHANGE COST WITHIN SWEDEN: 
Return within Sweden - 50 SEK 

Exchange 80 SEK for exchanges for Sunglasses, Headwear, Gifted/Won Products, other accessories & color exchanges for shoes.
There would be no way for us to stay climate focused if we would offer free exchanges. 

RETURN/EXCHANGE COST INTERNATIONAL (outside Sweden):
International Returns - 80 SEK 
International Exchanges - 80 SEK for the return freight. 
Please place a new order if you wish to receive a new size/color.

Return in the BabyMocs Store 
You may also exchange/return your package within 30 days in our physical store in Stockholm. No return cost for either shoes or accessories. 

BabyMocs Stockholm Store Address: 
BabyMocs 
Skånegatan 53 
11637 Stockholm
Sweden

OPENING HOURS BABYMOCS MAIN STORE 
Tuesday-Friday 12-18 
Saturday 11-16 
Sunday 11-16 
On Mondays we are designing shoes and accessories = closed 

Refund
The product must be in new and in unused condition to be accepted for a refund or exchange. 

We do not refund shipping on exchanges and returns.